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FAQ

What are cake toppers?

Cake toppers are unique edible cake decorations. They are thin flat sheets of icing made with natural ingredients and are very safe to consume. edibleimageprinting.com.au allows you to upload any image or photo and have them printed onto the icing sheet using premium quality food grade edible inks.

What are the Cake Toppers Made from?

Water, Cornstarch, Glutinous rice, Glucose, Sugar, Vegetable Oil, Arabic Gum, Polysorbate 60,Citric Acid, Vanilla Favouring.

 They are gluten and dairy free. The edible inks are also gluten free.

What Do they Taste Like:

They have a slight surgary flavour but other than that they do not have much flavour at all, so never distract from the taste or flavour of the cake.

What kind of Ink do you Use?

Our edible inks are from Italy being quality inks they produce vivid colours that replicate very close to the original images colours.

How long will the Cake Toppers Store for?

They can be preserved if kept in their secure air lock bag for 12 months. However I recommend using the printed toppers within 6 months as the colours may begin to change.

What sort of icing works best?

The toppers can be used on most cake coverings, including marzipan, fondant, royal icing, glace icing, chocolate, whipped cream, buttercream and frozen cake surfaces (ice-cream). Not recommened for placing on jelly cakes, they are just to wet and cause the colours to run.

If you are using the creamy, buttery icings, it is advisable to apply your topper to a thin, white fondant sheet first, (this applies to cakes and cupcakes) almost like a plaque or disk as this puts a barrier between the icing and the image. This barrier prevents the icing from effecting the image, for example if the icing has swirls in it the image will mould to this surface and end up looking a bit bumpy, if the icing is dark in colour it can make the image dull, if the icing is very oily it can eventually make the colours on the image run or blend.  

Having said this, it is not entirely necessary, the topper can go directly onto any icing, it all just depends on the finish you are wanting to achieve, the very neat, professional finish - do as above. Not to worried, go as you wish :-)

The best way to get the topper to stick to fondant is to use a VERY little bit of water, brush this on with a pastry brush making it even over the whole surface of where the topper is going to be placed. All you really want to do is make the fondant slightly sticky so the image will bond to it, if the fondant looks to wet maybe wait a minute for it to dry off slightly as you don't want the colours getting impacted due to there being to much water.

When should I apply my cake topper to my cake or cupcakes?

If possible only apply the topper to the cake or cupcakes on the day of the party or function, the longer you leave them on the cake the more time they have to be impacted by the elements. Once on the cake or cupcakes they will become soft and mould to the surface and over time can start to become impacted by what lies underneith them - to avoid this please see the response to the question above.

If you do put them on before hand it is best not then keep them in the fridge overnight as the moistures in the fridge will make them very sticky and can effect the colours. Simply leave them on the counter or in a cake box out of sunlight, sunlight/heat will make them sweat and also become sticky.

What do you do if the topper Sheet will not come off the backing sheet?

If your sheet does not peel off the backing it's because it's too damp. In most cases due to humidity.

Peeling your edible prints:
 
Now remember when peeling, due to the high humidity during the summer months it is best to use one of the below peeling techniques:
1. Freezer
2. Oven 
If you try to peel and it does not come away easily stop right there, as it might begin to tear. 
 
If you are cutting out the images do so before attempting to peel - if you have a lot of smaller images you are cutting out then i would refer to the oven peeling option below. 
 
1. FREEZER:
Place the topper, removed from the plastic sleeve into the freezer on a flat surface for about 60 - 90 seconds or more if required, when you open the freezer and bend the backing sheet the topper should just pop right off, if it bends with the backing it is not frozen enough and will not remove easily.. keep it in the freezer until it simply pops off when bending the backing. If the topper is still being stubborn be sure that your freezer is cold enough, as the topper does need to freeze in order to be removed easily. If for some reason the topper simply will not freeze you can also try the oven method mentioned below.
 
2. OVEN:
Below is a link to a youtube video showing exactly how this can be done.
https://www.youtube.com/watch?v=0G9Frwayyhw
 
When working with the cupcake toppers the freezer technique can work but from experience the oven is the better option as it draws the moisture out of the toppers making them into little disks that are very easy to work with. 
 
What you need to do is turn your oven on to between 50 - 100 degrees FAN assisted, wait for about 5/10 minutes until the oven is warm then place your topper sheet with the images facing up on a baking paper and in the oven. You can leave the oven on just be sure to keep an eye on it. Check the toppers in about 5 minutes, if you bend the backing sheet and they start to come off easily they are done, if not leave for longer. Take them out the oven and simply peel them off like little disks, this is done easily by bending the backing sheet, i would peel all of them and put them on the baking paper before working on the cupcakes, that way you are sure they are all off and ready. If you are working with multiple sheets just be sure they do not over lap in the oven, possibly even do one sheet at a time, as the one comes out the other goes in. 

Don't give up, the more you work with edible images the easier it gets, you begin to get a feel for what works and how best to peel - the end results are always worth it!

How do I trim the image / photo?

The soft and thin nature of the icing sheet allows for easy trimming with either a sharp knife, blade or can be cut with scissors. 

How are the Toppers shipped?

Once your order is made online your image / photo is printed onto the icing sheet than it is packaged in a secure air tight zip bag which is then inserted into a hard card envelope that will keep the topper safe and dry and away from sunlight to ensure it arrives safely.

We offer FREE standard Australia wide shipping on all our toppers however if you require a faster express service this can be selected for an extra fee during the checkout process.

When will you dispatch my topper?

We will always try to post orders within 24 hours (payment option depending, if selecting Bank Transfer, we will ship as soon as payment clears). We do not post on Saturdays, Sundays and public holidays.

How do I upload my photos / images to print on the topper?

Once you have completed your order a confirmation email will be sent out, check your inbox. You simply reply to this email with your images attached.

How big do my Photos / Images need to be?

Your uploaded images and photos need to be 300dpi in resolution or at least 500kb in size. A basic rule is, if your image is still clear at 100% of your computer screen size it should be good 

What file types can you accept?

jpg, gif, png, pdf, bmp.  If you are unsure you can always just email your image through in whatever format you have and we will inform you if it is going to work.

Will the colours print exactly the same? 

We tried our best to match colours 100% and 98% of the time succeed but due to the nature of the edible material we are working with this cannot be guaranteed.

Will you send me a proof before printing?

This is only done on request, but we will never print and mail without being completely sure you are receiving what you expect.

If you have any further questions?

Please give us a ring on: 0477524918 or drop us an email on: heidi@edibleimageprinting.com.au